Refund and Returns Policy

 


At Redcable, we are committed to providing high-quality products to our customers. However, we understand that there may be circumstances where you need to return or exchange an item. Our refund and returns policy is designed to ensure a fair and transparent process for all our customers.

1. Return Policy

We accept returns under the following conditions:

  • Returns must be requested within 7 calendar days of receiving the product.
  • The returned product must be in new, unused condition, unwashed, and in its original packaging with all tags attached.
  • Products damaged due to improper use, incorrect care, or excessive wear and tear are not eligible for return.
  • Certain items cannot be returned, such as promotional items, custom-made products, or undergarments.

2. Return Process

  • Contact our customer service team via email or the contact form on our website within 7 days of receiving the product to request a return.
  • Our team will provide you with return instructions and the return address.
  • You are responsible for the return shipping costs unless the item received is damaged or incorrect.
  • Once we receive and inspect the returned item, we will process your refund or product exchange based on your preference.

3. Refund Policy

  • Refunds will be processed once the returned item has been received and inspected.
  • The refund will be issued to the original payment method used at the time of purchase.
  • The time it takes for the refund to reflect in your account depends on the payment method, generally taking 7-14 business days.

4. Product Exchange

If you receive a defective or incorrect item, you are eligible for an exchange. We will replace the item at no additional cost, provided that you request an exchange within 7 days of receiving the product.

5. Exceptions and Additional Conditions

  • For discounted or promotional items, only refunds are available (no exchanges).
  • We are not responsible for product damage caused by improper shipping or returns that do not follow the provided return process.

6. Contact Us

If you have any further questions regarding our refund and returns policy, please feel free to contact our customer service team at redcablecloth@gmail.com